Returns & Exchanges

At ThruDark, we demand excellence from our gear; if your pursuit requires a different size or a return, we offer a 28-day window for items in original, unworn condition. Our streamlined portal ensures your equipment transition is handled with the same precision as our product development.

Return Process

• 1.
  Initiate via Portal

  Access our online returns portal using your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Payload

  Ensure all original tags are attached and place the items in their original packaging to maintain the integrity of the technical fabrics.

• 3.
  Generate Shipping Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

• 4.
  Inspection and Refund

  Once your return reaches our base of operations, our team will conduct a quality inspection before processing your refund or dispatching your exchange.